Knowledgebase

This guide will show step-by-step instructions for setting up email account in Mail on OS X.

Adding a New Account

1. Choose Preferences, from the Mail menu.
2. Select Preferences.
3. Click on the Accounts tab.
4. On the Accounts window, click the + (plus) sign.

Account Settings

1. Choose Add Other Mail Account
2. Enter your Full Name, or as you would like it to appear on your sent email.Replace example.com with your own domain name.
3. Enter your Email Address.
4. Enter your email account's Password.
5. Click the Continue button.
6. A message should appear saying "Account must be manually configured". Click Next.

Incoming Mail Server

When entering the information for your Incoming Mail Server you will need to decide if you would like to use POP3 or IMAP. POP3 will download and remove all of the emails from our server, whereas IMAP will synchronize the emails between your email client(s) and our server. IMAP is recommended if you will be using this email account with multiple devices since they will all synchronize.

• Choose your account type. You may select either POP or IMAP.

• Please enter mail.example.com as the Incoming mail server, replacing example.com with your own domain name.
• Enter your full email address as the User Name.
• Enter the Password of your email account.
• Click Next.

Incoming Mail Server Info

1. For Path Prefix, please enter INBOX.

2. If you are using IMAP, make sure you are using either port 143 with no SSL -OR- port 993 with SSL.

   If you are using POP3, make sure you are using either port 110 with no SSL -OR- port 995 with SSL.

3. Authentication should be set to Password.

SSL Certificate Warning

If you choose to use SSL, you may receive a message warning you that the certificate is not trusted. If you receive this message, follow these steps:

1. Click the Show Certificate button.
2. The show image button.
3. Check the box to always trust the certificate.The always trust option.
4. Click Connect.

Outgoing Mail Server

1. The Outgoing Mail Server is the same as your incoming mail server. Again, this will be something like mail.example.com
2. Enter your full email address as the User Name.

Note: Outgoing username and password could say "optional" in the field. Please be sure to add your username and password to it.

1. Enter the Password of your email account.
2. You may receive a message saying Additional account information required.
3. For the port number, you can use port 26 with no SSL or port 465 with SSL.
4. Make sure the Authentication is set to Password.
5. Click the Create button.

Complete the Setup Process